Frequently asked questions

Good advice

The number of participants is limited. Make sure to register in good time. Make sure you have received the confirmation email from Zoom, so you can access the webinar via the link. If the mail is not there in good time before the webinar, please contact us via films@bentbranderup.dk. We will then send you a copy.


I don't use PayPal, can I register for the webinar anyway?

PayPal ist the only payment option offered by the webinar platform we use. If you want to register, you have to choose one of the options offered by PayPal.

I have registered, how can I join the webinar now?

After completing the registration you will receive two emails. One from PayPal which confirms your Payment and one from Zoom (the sender appears as mail@bentbranderup.dk or films@bentbranderup.dk) which contains a link to the webinar. The webinar will first start at the scheduled date and time, though. Sometimes it takes a little longer until the mail from Zoom arrives, so make sure you register in good time. If you did not receive the email with the link 12 hours after the registration or latest one hour before the webinar starts, you can contact us via films@bentbranderup.dk and we can send you a copy.

I have registered in time but could not join the webinar live, where do I find the recording?

Updated answer!

After the webinar we will send an email to you with a link that gives you access to the recording. If you do not receive this email within two hours after the webinar, please write to films@bentbranderup.dk


I have missed to register for a webinar. Can I get access to a recording?

Probably yes. Please send an email to films@bentbranderup .dk with your full postal adress and the title of the webinar you would like to access.

The live webinar has started, but I have technical problems and can't join the live session. What can I do?

You are welcome to contact us via films@bentbranderup.dk. We will though not be able to help you until the live webinar has finished (that degree of multitasking is too much). If you have registered in time we will make sure that you'll get access to the recording afterwards.

The live webinar has started, but I have technical problems and can't join the live session. What can I do?

Please check your spam folder! If you still can't find the email, please contact us via films@bentbranderup.dk, latest half an hour before the webinar starts, so we can still manage to help you.


Where Do I find the link to the recording of the webinar?

After the webinar we will send an email to you with a link that gives you access to the recording. If you do not receive this email within two hours after the webinar, please write to films@bentbranderup.dk